FAQ Categories

Team Stores

Swimsuit Care 101

Customer Service

Questions & Answers

Team Stores

How do I know if my team is an Xtreme Swim Partner?

Ask your coach! If you are, she/he will give you a team code you can use when registering on our website.

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We have a “Team Code” – what now?

You’ll need to register a new account and enter the team code during the registration process. After that, just click “Team Portal” from the top menu, and you’ll see everything that’s available to your team.

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I am logged in. Where do I find my team’s web page?

Easy – it’s at the top of this page!

selectTeams

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I entered my code, but I still can’t access the team portal! Why does your website hate me?

Make sure you’re entering the code correctly – it’s case sensitive, just like a password. If you still are having problems, give us a call and we’ll try and figure out what’s going on. You can reach us at 888.946.9873 or 972.596.2188

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Swimsuit Care 101

How do I properly care for my swim suit?

Don’t scrape it on the side of the pool!

Here’s some real talk – swim suits are not “Buy It For Life.” Chlorine is mean and will damage the suit, so if you’re a twice-a-day team swimmer you’ll be lucky if it lasts a full season before you start seeing holes in your fanny. We bring this up only because a lot of parents will buy suits too big for their kids with the expectation that they’ll grow into them, and a lot of times the suit is worn out before the kid has grown. This makes for a slower swimmer, a cranky coach, and a lot of “oops!” moments on the diving block.

That said, polyester will last a LOT longer than lycra or cheaper material swimsuits, so if you’re concerned about longevity, it’s well worth it and much more cost effective in the long run to invest in a polyester suit.

You can extend the lifespan of any suit by rinsing it out in the sink when you’re done. For most polyester suits this is enough, but if you’ve got a really expensive piece of swimwear, like a technical suit, pick up one of our after-swim solutions and rinse out the suit every time you use it. Technical suits only last a few races before becoming ineffective, and the after-swim solutions can really help protect your investment.

To learn a few more tips and tricks check out this blog post.

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What size swimwear should I get?

Please refer to this sizing chart. (Remember, a lot of girl’s swimwear is meant to ride HIGH on the hip, that’s just the cut of the suit. Make sure the suit is being worn properly before you go for a different size.)

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How do I know if my goggles will fit?

When sizing your first pair of goggles, we strongly recommend going to an experienced swimming outfitter or coach who can help you identify which goggles will fit the structure of your face best. Even a highly rated pair of goggles can fit differently person to person. If you’re in North Texas, come by the Xtreme Swim shop! If you aren’t local, we still recommend trying some on before you buy, even if it’s not with us. Nothing’s worse than goggles falling off when you need them most.

Here’s a test you can do: without putting the strap around your head, put your goggles to your eyes while lifting up your eyebrows so no hairs get caught in the seal. Press firmly – if the goggles suction on, even for just a couple of seconds, you’ve got a good seal! If they don’t we recommend you try something else.

If trying goggles on in person isn’t an option for you, our experience says Aqua Sphere goggles are the most universally-comfortable practice goggle next to Speedo Vanquishers. Swedish-style goggles are another option, but we don’t recommend them for most swimmers because of the lack of padding.

And hey, here’s a tip – strap always goes on under cap. That way, they won’t come off during a race.

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Which swim suits last longest?

Polyester, polyester, polyester! It’s more expensive initially, but MUCH CHEAPER over the long run!

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Which brand should I buy?

There is no ‘best brand.’ If you’re worried about quality, all of the stuff we stock is high quality from reputable vendors. As far as if Speedo is better than Nike, or Dolfin is better than Arena, it’s an apples an oranges argument. Each manufacturer has different fits, styles, and technologies that go into their suits. Swimmers come in all shapes and sizes, and having a variety of manufacturers means you’re covered no matter how you’re built. Some brands WILL have ‘best in class’ swimwear on the high technical end, but for practice suits, just worry about what fits you.

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What is your shipping policy?

You can read our shipping policy by clicking here.

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How do I start a return or exchange?

Please refer to our return policy for all the juicy details. Please note that technical suits and some other products are not eligible for return, but they’ll be marked that way on the product description.

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Is my team an Xtreme Swim Partner?

Ask your coach! If you are, your coach will give you a team code you can enter when you register an account with Xtreme Swim. This will give you access to all your team suits and other discounted gear via the Team Portal (click the link in the very top navigation!)

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How do I enroll my team as a Partner?

Have your coach contact us, and we’ll take it from there. Being a partner gives you access to team-branded swimwear, apparel, and special discounts on training gear (depending on what your team negotiates). It’s a great way to get an awesome deal on your team suit, you get the added convenience of being able to order new stuff off our website whenever you want it, and we work really hard to give the best customer service in the business. Other vendors might be able to just beat us on prices from time to time since we’re a small shop, but they won’t take care of you nearly as well. We’re here to serve you, not just to make money.

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Why can’t technical suits be returned?

Technical suits have a very, very short lifespan, and they’re very, very expensive. If swimmers aren’t careful when they’re trying to put one one, the suit can become damaged, which means we can’t resell it. That’s a big chunk of change for us to lose. Please follow our fitting guide, and remember that technical suits are meant to fit real tight – the compression on your muscles is what makes you perform better.

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Customer Service

Hello,Is there a promo code to receive the free shipping if I spend over $65? I see it advertised, but when I go to check out, the shipping keeps showing up.Thanks.

Yes! 

The promo code is FREESHIP

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